shipping policy

Shipping Policy
NookAndValeco Shipping & Customer Care Policy
Last Updated: July 25, 2025

Thank you for shopping with NookAndValeco. We are excited to bring fun, creative, and learning toys to families around the world. Please review the information below to understand how we process, ship, and support your order.

Order Processing
Once your order is placed, our team starts preparing it as soon as possible. Most orders require up to 3 business days for order verification, packing, and handoff to the shipping carrier.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Shipping Time & Shipping Cost
NookAndValeco offers worldwide shipping for eligible orders.

Standard delivery usually takes 10–20 business days, depending on the destination country, local carrier speed, customs clearance, and other delivery conditions.

A flat shipping fee of $5.99 USD applies to each order.

Shipping Delays
Although we work with reliable shipping partners, delivery times are estimates and cannot be guaranteed. Delays may occur due to customs inspections, carrier backlogs, severe weather, holidays, peak shopping seasons, incorrect address details, or other events outside our control.

We appreciate your patience if your package takes longer than expected.

Tracking Your Order
After your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take several days to update after the shipping label is created. This is normal and does not always mean the package is delayed.

You may track your package through the tracking link provided in your shipping confirmation email or by using a global tracking website such as 17TRACK.

Separate Packages
If your order includes multiple toys or items, they may be shipped in separate packages. This may happen when items are stored in different warehouses or when separate shipments help speed up delivery.

Each package will receive its own tracking information when available.

Order Changes
Please review your order carefully before checkout.

If you need to change your shipping address, product option, color, quantity, or other order details, please contact us within 12 hours after placing your order.

Contact Email: support@nookandvaleco.com

To help us locate your order quickly, please include:

Your order number
The email address used at checkout
A clear explanation of the change you need

We will do our best to assist you. However, once an order has entered processing or shipment preparation, changes may no longer be possible.

Missed Delivery or Failed Delivery
If the carrier is unable to deliver your package, they may leave a delivery notice or hold the package at a local post office, pickup location, or carrier facility.

Please use your tracking number to contact the local carrier first.

NookAndValeco is not responsible for packages returned, delayed, or lost due to an incorrect address, incomplete shipping information, refusal of delivery, or failure to collect the package from the carrier.

Delayed Tracking or Slow Delivery
If your package appears to be taking longer than expected, please follow these steps:

First, check the tracking page for recent updates.

If the tracking has updated within the past 7 days, your package is usually still moving through the shipping network.

If there has been no tracking update for more than 7 days, please contact us at support@nookandvaleco.com with your order number and checkout email.

Our support team will help review the delivery status and provide the next available steps.

Lost or Stolen Packages
If a package is officially confirmed as lost in transit by the shipping carrier, NookAndValeco will arrange a replacement shipment at no additional cost when applicable.

However, packages marked as “Delivered” by the carrier are not considered lost in transit.

If your tracking shows “Delivered” but you cannot locate the package, please check with neighbors, household members, front desk staff, building management, mail rooms, or the local carrier before contacting us.

NookAndValeco is not responsible for stolen packages or packages missing after confirmed delivery.

Shipping Locations
NookAndValeco ships to many countries and regions worldwide. In rare cases, if we are unable to ship to your destination, we will contact you as soon as possible.

Orders may be shipped from warehouses or fulfillment partners located in different regions, including the United States, Canada, Australia, the European Union, or directly from trusted manufacturing partners. This helps us offer a wider toy selection while keeping pricing competitive.

Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other local charges required by the destination country.

These fees are not included in the product price or shipping fee and are the responsibility of the customer.

NookAndValeco is not responsible for delays caused by customs processing, customs inspections, or unpaid import fees.

Address Accuracy
Customers are responsible for entering a complete and accurate shipping address at checkout.

Please make sure your name, street address, apartment or unit number, city, state, postal code, and phone number are correct before submitting your order.

NookAndValeco is not liable for failed delivery, returned shipments, lost packages, or delays caused by incorrect or incomplete address information.

Delivery Responsibility
Once tracking confirms that a package has been successfully delivered to the address provided at checkout, NookAndValeco is no longer responsible for loss, theft, or damage that occurs afterward.

Please choose a safe delivery address where packages can be received securely.

Questions or Customer Support
If you have questions about shipping, tracking, delivery status, or order changes, our customer support team is here to help.

Email: support@nookandvaleco.com
Phone: (775) 307-7910

To help us assist you faster, please include your order number and the email address used at checkout when contacting us.

Thank you for choosing NookAndValeco. We are happy to bring more fun, imagination, and joyful playtime to your family.