FAQ
Frequently Asked Questions
Welcome to the NookAndValeco Help Center. Below you will find answers to common questions about placing an order, payment options, shipping, tracking, order updates, cancellations, and product-related concerns.
For additional support, please contact us at support@nookandvaleco.com. To help us assist you faster, please include your order number and the email address used when placing your order.
Ordering & Payment
How do I redeem a discount code?
You may enter your discount code during checkout before submitting payment.
To use a discount code:
Add the item you would like to purchase to your shopping cart.
Open your cart and continue to checkout.
If you are using a mobile device, tap “Show order summary” to display the discount code box.
If you are using a desktop browser, enter the code in the discount field shown on the checkout page.
Select “Apply” and confirm the discount has been reflected in your order total before completing payment.
Discount codes must be entered before the order is placed. We are unable to guarantee manual adjustments after checkout is completed.
What payment methods does NookAndValeco accept?
We offer secure checkout through several major payment methods, including:
PayPal
Visa
MasterCard
American Express
Diner’s Club
Most major debit and credit cards
Apple Pay
Google Pay
All available payment options will be shown at checkout based on your location and device.
How much is shipping?
Our standard shipping fee is generally USD $5.99.
Shipping charges may vary depending on your delivery address, order value, shipping destination, and active store promotions. The final shipping cost will always be displayed clearly at checkout before you confirm your payment.
Shipping & Delivery
Does NookAndValeco ship worldwide?
Yes. NookAndValeco offers international shipping to many countries and regions.
Whenever possible, we work with available fulfillment partners to process and ship orders efficiently based on product availability and destination.
How long does delivery usually take?
Most orders are delivered within 10–20 business days after processing and shipment.
Delivery times may vary due to destination, customs clearance, local carrier schedules, holidays, weather, peak seasons, or other circumstances outside our control.
How can I track my package?
After your order has shipped, you will receive a shipping confirmation email with a tracking number.
You can use that tracking number on the carrier’s tracking page or a global tracking website to follow your shipment.
Why is my tracking number not updating?
Tracking details may take 24–48 hours to appear after the shipment confirmation email is sent.
It is also common for tracking updates to pause temporarily while a package is moving between sorting centers, customs facilities, or local delivery carriers. This does not always mean your order is lost or delayed.
Why did my order arrive in separate packages?
If your order includes more than one item, products may be shipped separately from different fulfillment locations.
Separate shipping helps us process items faster when they are available from different warehouses. If your order is split into multiple parcels, each parcel may have a separate tracking number.
Order Changes & Cancellations
Can I update my shipping address, recipient name, or phone number?
Please contact us as quickly as possible at support@nookandvaleco.com with the subject line:
Urgent: Address Change
Please include:
Your order number
The email address used for the order
The complete corrected shipping address
Updated recipient name or phone number, if applicable
We will make every effort to update your order before it enters fulfillment. However, once an order has been processed or shipped, we cannot guarantee that changes can be made.
Can I change the item, color, style, or quantity in my order?
Order changes may be possible only before the order has entered fulfillment.
Please email support@nookandvaleco.com with the subject line:
Urgent: Order Change
Include the following details:
Your order number
The email address used at checkout
The exact product, style, color, or quantity change you would like to request
Once your order has already been processed or shipped, we may no longer be able to modify the items in the order.
Can I cancel my order?
If your order has not yet been shipped, you may contact us to request a cancellation.
Please note that a small processing fee may apply in some cases. Once an order has been dispatched, cancellation is no longer available.
Product & Delivery Issues
What should I do if my order arrives damaged?
We are sorry if your item arrived damaged. Please contact us at support@nookandvaleco.com as soon as possible and provide:
Your order number
The email address used for the order
Clear photos or a video showing the damaged product
A clear photo of the package and shipping label
Our customer support team will review the information and help you with the next steps.
What if my item has a defect or quality issue?
NookAndValeco cares about product quality and customer satisfaction.
If you believe your item has a manufacturing defect or quality concern, please email support@nookandvaleco.com and include:
Your order number
The email address used at checkout
A brief description of the issue
Clear photos or videos showing the problem
After reviewing your request, our team will assist you with an appropriate solution.
What should I do if I received the wrong item or something is missing?
If you received an incorrect product or part of your order is missing, please contact us at support@nookandvaleco.com.
To help us resolve the matter quickly, please include:
Your order number
The email address used for the order
Photos or videos of the item you received
A description of the missing or incorrect item
We will review your order details and work to resolve the issue as quickly as possible.
Account & Communication
I did not receive my order confirmation email. What should I do?
Please first check your spam, junk, or promotions folder.
If you still cannot locate the confirmation email, contact us at support@nookandvaleco.com and provide the email address used during checkout. We will help locate your order and resend the confirmation if needed.
I have not received my tracking number yet. What should I do?
Tracking information is usually sent after your order has been processed and shipped.
If you have not received a tracking number within 1–2 business days after processing, please check your spam or junk folder. You may also contact our support team for assistance.
Customer Support
If you need help with an order, tracking update, product question, shipping concern, or after-sales issue, please contact us:
Email: support@nookandvaleco.com
Phone: (775) 307-7910
Please include your order number whenever possible so we can assist you more efficiently.