Return Policy
Return Policy
Last Updated: June 30, 2026
Thank you for choosing NookAndValeco. We appreciate your trust in our toy store and aim to provide a clear, fair, and helpful support process for order-related concerns.
If there is a problem with your order, please contact our customer service team at support@nookandvaleco.com. To help us locate your purchase quickly, include your order number and the email address used at checkout.
General Return Terms
All purchases made through NookAndValeco are treated as final sale.
We are unable to accept standard returns or exchanges for reasons such as a change of mind, selecting the wrong product, ordering the wrong style, personal preference, or no longer wanting the item.
A return, replacement, or refund request may only be reviewed when the item is confirmed to have a quality issue, arrives visibly damaged, or is not the product you ordered.
Damaged, Defective, or Wrong Items
We do our best to check and prepare every order carefully before shipping. However, if your toy arrives damaged, defective, or different from your order, please contact us before taking any further action.
Please inspect your package shortly after it is delivered. Any issue must be reported within 7 days of delivery.
When contacting us, please provide:
Your order number and order email
A clear description of the problem
Photos or video showing the damaged, defective, or incorrect product
After we receive your request, our team will review the details and determine the appropriate solution. Depending on the case, we may offer a replacement, a partial refund, or a full refund.
Refunds
If your refund request is approved, the refund will be sent back to the original payment method used for the purchase.
Refund timing may vary depending on your bank, card issuer, or payment provider. In most cases, approved refunds are reflected within 7–12 business days.
Exchanges
We do not provide regular product exchanges.
Replacements are only available when an item arrives damaged, defective, or incorrect, and the issue has been reviewed and approved by our customer support team.
Unauthorized Returns
Please do not ship any item back to us unless our support team has specifically asked you to do so.
Products returned without prior authorization will not be accepted. Unauthorized returns are not eligible for a refund, replacement, store credit, or any other resolution.
Contact Us
For questions about returns, refunds, replacements, or product issues, please contact us:
Brand: NookAndValeco
Email: support@nookandvaleco.com
Phone: (775) 307-7910
To help us respond faster, please include your order number and the email address used when placing your order.